Terms & Conditions

Last Updated: June 2026

Welcome to Golden Dream. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

Golden Dream is an online platform providing premium home essentials, including bedsheets, curtains, towels, and related products. By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

To place an order through our website, you must:

• Be at least 18 years old, or
• Use the website under the supervision of a parent or legal guardian.
• Provide accurate and complete information during checkout.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

However:

• Actual product colors may vary slightly due to screen settings and photography.
• Product measurements may have minor variations.
• Golden Dream reserves the right to update product information without prior notice.

4. Pricing & Payment

• All prices are displayed in Bangladeshi Taka (BDT).
• Prices may change without prior notice.
• Orders will be processed only after payment confirmation (where applicable).
• We reserve the right to cancel orders resulting from pricing or system errors.

5. Order Acceptance & Cancellation

Golden Dream reserves the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability.
• Cancel suspicious or fraudulent transactions.
• Contact customers for order verification when necessary.

If an order is canceled after payment, the eligible refund process will be initiated.

6. Delivery Policy

• Delivery services are available across Bangladesh.
• Delivery time may vary depending on location and logistics conditions.
• Delays caused by natural disasters, strikes, political situations, or courier issues are beyond our control.
• Customers must provide accurate delivery information.

7. Return & Replacement Policy

Customers may request a replacement if:

• The wrong product is delivered.
• The product is damaged during delivery.
• The product has a manufacturing defect.

Conditions:

• Claims must be reported within 48 hours of delivery.
• Supporting photos or videos may be required.
• Products must remain unused and in original condition.

Golden Dream reserves the right to evaluate all replacement requests.

8. Golden Card Campaign Terms

Golden Dream may offer promotional campaigns including the Golden Card Reward Program.

Campaign rules:

• Eligible orders may receive a Golden Card containing a unique serial number.
• Participation in the campaign is subject to campaign-specific rules.
• Winners will be selected according to the campaign process announced by Golden Dream.
• Golden Dream reserves the right to modify, suspend, or discontinue the campaign at any time without prior notice.
• Any attempt to manipulate, duplicate, or misuse campaign entries may result in disqualification.

9. Intellectual Property

All content on this website, including:

• Logos
• Images
• Graphics
• Product descriptions
• Text content
• Website design

are the property of Golden Dream and may not be copied, reproduced, or used without written permission.

10. User Responsibilities

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or accounts.
• Upload harmful software or malicious content.
• Misrepresent personal information.

11. Limitation of Liability

Golden Dream shall not be liable for:

• Indirect or consequential damages.
• Delays caused by third-party service providers.
• Temporary website interruptions.
• Events beyond reasonable control.

Our maximum liability shall not exceed the value of the purchased product.

12. Privacy

Customer information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of information necessary for order processing and customer service.

13. Changes to Terms

Golden Dream reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on the website.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Golden Dream

Phone: +8809613-105805

Address: 147 Green Road, Dhaka-1215, Bangladesh

Email: support@goldendream.com.bd